Frequently Asked Questions
Everything you need to know about shopping with Wax Poetic Clothing.
How do I know which size will fit me best?
We provide a detailed size guide on each product page. Since our silhouettes range from vintage-inspired tailored fits to modern oversized styles, we recommend measuring a similar garment you own and comparing it to our specifications.
What is your shipping policy for domestic and international orders?
We offer standard and expedited shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please visit our Returns Portal to start your request.
How should I care for my Wax Poetic garments?
To preserve the longevity of our fabrics, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions are located on the inner care label of every piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your clothes ethically manufactured?
Yes, we are committed to ethical production. We partner with fair-trade certified factories that ensure safe working conditions and fair wages for all artisans involved in creating our collections.